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FAQs

About Elyptol Antimicrobial Hand Sanitisers

Have the ingredients been approved for use?

This product has professional and cosmetic status and the ingredients are all approved for use in compliance with the FDA and the relevant Australian regulatory bodies – TGA (Therapeutic Goods Administration) and NICNAS (National Industrial Chemicals Notification and Assessment Scheme).

Is Elyptol a botanical (plant-based) product?

100% of Elyptol’s ingredients are derived from plants and other natural ingredients such as water and plant-based lactic acids. The core ingredients are eucalyptus oil from the plant leaves; ethanol fermented from corn and/or sugar cane; vegetable glycerine and plant-based lactic acids. Elyptol also contains water and natural cellulose used for gelling.

Why does the product have a eucalyptus scent?

Eucalyptus oil has a number of natural benefits including sanitising and moisturisation which enhance the benefits of our skin and surface hygiene products while also providing a natural fresh scent. Elyptol does not use any artificial fragrances.

Has this product been tested on animals?

No, Elyptol is not tested on animals. In fact, Elyptol has a broad safety profile and is used by many veterinary practices.

How many times a day can we use this product?

The skin care line of gels, rubs and wipes were designed for frequent use, and can be used frequently or repeatedly throughout the day.

Who can use this product?

The product can be used on adults and children but we advise against use on infants. The product should only be used on general skin areas and not on sensitive skin parts such as the groin area or face.

Can I use this product on children?

The gels and rub product can be used on children. Please adhere to the caution statement and “keep out of reach of children” only letting them use under adult supervision. The product should be used on hands or as a topical skin antiseptic on non-sensitive skin, keeping away from mucous membranes. The product is not recommended for infants.

About CovidgenCare Hand Sanitiser & Protectant-All Skin Types

How does CovidgenCare Antibacterial Hand Sanitiser & Protectant work?

Unlike traditional sanitisers that kill bacteria by high alcohol content and toxic chemicals, the skin friendly CovidgenCare kill mechanism is mechanical in action, not chemical.

Once applied and allowed to dry, CovidgenCare forms a layer of microscopic pins on the skin surface that attracts and kills pathogens, much like bursting a balloon with a needle. Once the outer wall of the pathogen membrane has been penetrated, the microbe will not re-grow, hence preventing re-infection and the potential formation of more difficult to treat superbugs.

Will ConvidgenCare Hand Sanitiser & Protectant wash or rub off?

No. Normal washing and drying of hands will not remove the CovidgenCare formula once the bond has been established, for up to 24 hours.

This is unique when compared to common alcohol based hand sanitisers that require re –application every 5 or so minutes, or even more frequently when in touch with new surfaces.

Does CovidgenCare Hand Sanitiser & Protectant contain alcohol or any other hash chemicals that would discomfort my skin?

No. CovidgenCare Hand Sanitiser & Protectant is dermatologically tested, toxic-free, water-based and alcohol-free.

Unlike other hand sanitisers that contain up to 70% alcohol and chap the hands and dry the skin, CovidgenCare Hand Sanitiser & Protectant is a mild but effective formulation.

On application, CovidgenCare Hand Sanitiser & Protectant leaves hands soft and moisturised.

Will CovidgenCare Hand Sanitiser & Protectant discolour my clothes?

No. The formula does not contain bleach or other harsh chemicals that can damage clothes or surfaces.

About Newgen Microbe Guard Hospital Grade Surface Spray Disinfectant - Long-lasting Germ-Free Protection

How does Newgen Microbe Guard Surface Spray Disinfectant work?

When applied to a surface, Newgen Microbe Guard Surface Spray Disinfectant leaves behind a mono-molecular layer that permanently bonds to surfaces. These antimicrobial molecules are silane based polymers that form a barrier of positively charged microscopic pins.

Is Newgen Microbe Guard Surface Spray Disinfectant TGA Registered?

The Newgen Microbe Guard Surface Spray Disinfectant is currently listed on TGA website as one of the disinfectants for use against COVID-19 in the ARTG for legal supply in Australia. The product ARTG No: 338731.

Is Newgen Microbe Guard Surface Spray Disinfectant safe to use and store?

Unlike other surface sanitisers that contain toxic chemicals, high levels of bleach and other flammable ingredients, Newgen Microbe Guard Surface Spray Disinfectant can be used without gloves and is safe to store as it does not contain dangerous or flammable ingredients.

Did you know that products with warning signs of flammable ingredients need to be stored in a safe lockable area? Why risk your home and work area.

Which surfaces can I use Newgen Microbe Guard Surface Spray Disinfectant?

Newgen Microbe Guard Surface Spray Disinfectant can be applied on to hard surfaces such as tiles, glass, metal, timber, plastic, leather, mobile devices and touch screens.

How do I apply Newgen Microbe Guard Surface Spray Disinfectant around the home and other areas?

Please follow the instructions for use and apply liberally to all targeted surfaces, allowing for a drying time for up to 10 minutes to ensure the molecular bonds have sufficient time to form. For mobile devices and touch screen applications, apply Newgen Microbe Guard Surface Spray Disinfectant onto a microfibre cloth or non woven wipe, allowing the solution to dry. Do not spray directly onto these surfaces. For commercial/technical applications, industry specific protocols are recommended and can be provide as requested.

Shipping

What Shipping Methods Are Available?

NeutraCare uses a variety of providers for all domestic deliveries. All parcels will be delivered to the provided address. All "signature on delivery" shipments have been changed to "authority to leave". A driver might still request a signature, but it is not guaranteed.

It is recommended to provide a work address for delivery if no one is home during business hours. We do not deliver to P.O. Box address.

How soon will I receive my purchase items??

Standard shipping within Australia Allow 1-8 working days from the date we ship your order (depending on where you live in Australia) and up to 14 days for remote locations.

What's your shipping rates?

Flat Rate Shipping = $9.90 for all Domestic Delivery
For order value at $69.00 or more = Free Delivery

What Payment Methods Are Accepted?

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Do You Ship Internationally?

We currently do not provide international shipping service.

Returns

What if I change my mind?

If you have changed your mind after making a purchase, NeutraCare may offer you a refund or exchange provided that the parcel has returned to us at your expense and the product in its original condition. The refund or exchange request must reach us within 30 days of purchase.

NeutraCare reserve the right to refuse a refund or exchange if the returned product is damaged or used. Please be aware any shipping cost incurred to return the product to us will be at your own expense. The shipping fee deducted (if you did not qualify for free shipping) in your previous purchase will not be refunded.

What if the product is faulty?

If you believe an item is faulty, we may need to send it to the manufacturer for assessment to determine whether or not you are entitled to a refund or exchange.

NeutraCare reserve the right to refuse a refund or exchange if the returned product is damaged or used. Please be aware any shipping cost incurred to return the product to us will be at your own expense. The shipping fee deducted (if you did not qualify for free shipping) in your previous purchase will not be refunded.

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